Tenant Frequently Asked Questions
Can we pay online?
Yes, you can pay online a few different ways.
Use our online Tenant Portal. It's Free and easy. You can log on to pay your rent monthly or set up to autopay your rent each month.
Set up Online Bill Pay through your bank. You can schedule automatic payments to be sent each month.
Use one of any number of online Rental Payment companies which allow you to pay them online (via Credit Card or E-Check) and they transfer the money to us.
How do I/we apply to rent a property?
You will want to first schedule an appointment to view the property you are interested in renting from us. Call or email (404-575-1975 or firstname.lastname@example.org) our office to schedule an appointment. Once you viewed the property, you will need to complete our Rental Application. Applications are available onsite at the properties during viewings. Or click here OUR APPLICATION to download a copy. To hold the property, we need a completed Application, the application fee ($75 per adult, each adult residing at the property will need to complete an application) and an additional check for a Reservation Fee (equal to one month's rent). We will not cash the Reservation Fee until you are approved to rent the property. The Application review process usually takes 2-3 business days to complete. It may require more time depending on our ability to reach employers, landlords, etc.
Am I required to have Renter's Insurance?
A few of our properties require Renter's Insurance. However, we highly recommend getting Renter's Insurance if you are going to rent a property. Renter's Insurance may be beneficial to Tenants for several reasons including:
Keeping belongings safe & sound from theft, loss, and destruction.
Coverage against lawsuits if you hurt someone or damage someone else's property
.May cover reasonable medical costs if someone is hurt on your property.
Are Pets allowed?
While a large number of our properties are pet friendly, each individual property owner has sole discretion as to whether they will allow pet(s) in their rental property. All pets must be approved prior to entering our properties. A pet deposit is required. For more information regarding pets, please see ourPET POLICY for more information.
How do I/we submit a maintenance request?
We are here to help! Call our office at 404-575-1975 for help with your repair issue. You can also submit a request online by clicking here MAINTENANCE REQUEST. If you have an AFTER HOURS emergency, you may call our office and press 3 on our phone menu to reach the dispatch message center. If you have a life threatening emergency, please call 911.
Who is responsible for repairs?
For all repair issues, please call our office at 404-575-1975 or submit a MAINTENANCE REQUEST. We will schedule a technician, and coordinate their visit with you, to address the repair issue at your home. Tenants are responsible for reporting repair issues in a timely manner and can potentially be responsible financially for a repair, such as water leak, that continues unreported resulting in damage to their home.
Can I paint?
We ask that you email our office to confirm it's ok to paint. Most of our property owners are receptive to allowing Tenants to paint accent walls or change a room color. However, we require the paint be returned to it's original color before move out or charges may apply. We ask that you not paint the trim or ceilings or doors. Please note, we touch up the paint in our properties between tenants.
What if I need an extra access device or key?
Restrictions may apply or Owner approval may be required to obtain additional keys or access devices. If allowed for your property, we are happy to make arrangements for an extra key or access device. Charges may apply.
What if I lose my key?
There is a $25 fee for lost keys. You may pick up a new key from our offices during normal business hours (M-F, 9am-5pm). Outside of normal business hours, you will need to call a locksmith at your expense.
What if I need to move out early?
If you need to move out (referred to as "Early Termination") before your lease end date, please call or email (404-575-1975 or email@example.com) our office to discuss. Your lease will have stipulations specifically outlining your responsibilities in the event you want to terminate your lease early.
Will I be able to renew my lease?
While we can never guarantee we will be able to offer you a new lease at renewal time, most of the time our property owners do offer renewal leases. Exceptions would include situations such as: Owners deciding to sell their property; Owners moving back into their property; Difficult or problem tenant(s) (tenants not paying on time, tenants with noise complaints against them, etc.).
Do you accept Section 8 / Housing Choice Vouchers?
For our properties within the boundries of the City of Atlanta, our rental procedures will continue to be updated based on any new legal changes to City of Atlanta Housing requirements. We do not have any properties approved for Atlanta Housing Vouchers (formally Section 8). For our properties located in Dekalb County, Georgia, we do not accept Section 8 Vouchers.
Is there guest parking?
Our single family homes, generally speaking, have off-street parking for 1 or 2 cars. However, there are a few single family homes that only have street parking available. Parking at condominium, loft and townhome communities varies dramatically from community to community. Generally speaking, Midtown and Buckhead high-rise condo communities have very limited guest parking. In those cases, your guest will need to park in nearby Public parking garages/lots or on the street.